Slow claims are not just an inconvenience. They are an operational drain.
Across commercial auto insurance, claims teams spend an immense amount of time searching for information that – as we see it – should already be available. Locating telematics data, validating coverage, location & key facts, requesting dashcam video, chasing police reports for details – these manual steps add friction to the very beginning of the claim lifecycle. And the impact is measurable:
- Delayed access to data and verifications slow down triage and make the whole process a guess.
- Slow triage complicates accurate reserving at early stages.
- Missing accident details create rework.
All of this drives up the cost per claim, limits how many claims a team can handle, and – most critically – undermines fast-close opportunities that directly affect claim outcomes and customer experience.
The problem is not your team’s performance – it is the absence of verified data the moment you need it most.
Early, verified data changes everything
When accident information arrives consistently, timely, and with enough context to be trusted, claims operations unlock a different level of performance.
Early, verified data – whether delivered at FNOL or triggered automatically when an accident is detected – creates opportunities to fast-close claims that would otherwise linger. It allows claim handlers to begin triage immediately instead of spending days pursuing accident-related data.
Carriers adopting early-data-enabled workflows consistently report improvements across several dimensions:
- Shorter claim lifecycles, because the investigation begins with clarity, not uncertainty.
- Lower processing costs, as claims & legal teams no longer spend time chasing basic data.
- Better claims outcomes, as insurers can spot high-probability fast-close cases.
- Lower exposure to fraud, as validated data supports plausibility checks, fraud detection, and faster triage decisions.
- Higher customer satisfaction, because fleets receive quicker answers and fewer follow-up calls.
When accurate accident data is provided up front, claims move faster and require fewer touchpoints. This means a significant operational lift for you.
These gains compound. Faster triage creates more opportunities for early settlement. Better settlement speeds reduce portfolio-level leakage. And adjusters can handle more claims with the same resources, reducing the need for additional headcount during high-volume periods.
EZ Claims streamlines commercial auto claims: FNOL to resolution
Draivn EZ Claims was designed to make early accident data actionable – not theoretical.
The platform aggregates accident data – accident details (description, behavior, and context), video (where available), driver & vehicle compliance status – verifies it, and transforms it into a structured, standardized output aligned with your existing claims intake parameters. EZ Claims does not introduce additional free-form data to decipher; instead, it can pre-fill core fields, trigger automated validations, and fit seamlessly into your current FNOL and triage processes.
This overview can be delivered at FNOL or automatically upon accident detection. In both cases, it takes hours, not days, to enable your fast, informed action.
EZ Claims enables insurers to:
- Receive accident data as the event happens;
- Automate coverage verification (for EZ Claims Monitoring users);
- Triage faster based on solid data and route the claim to the most suitable team.
- Make more informed early case reserves through better triage.
- Reduce search costs with automated data aggregation, validation, and quick access to video footage.
Early accident data is the difference between a claim that closes quickly and one that drags on for weeks.
By introducing EZ Claims, we want to make early data default, so claims don’t just move faster, but become fundamentally easier to resolve.
Share the same vision? Message us here or contact us at draivn.com for a live demo.
